Shipping policy
Last updated: 26 February 2026
At SleekGo, we are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through SleekGo-uk.com.
1. Order Processing Time
Orders are typically processed within 1 to 2 business days.
Processing time refers to the time required to verify, prepare, pack and dispatch your order. Orders are generally not processed or dispatched on weekends or public holidays.
In periods of high demand or where unforeseen operational delays arise, processing times may be extended. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
2. Delivery Time
Once your order has been dispatched, estimated delivery is 3 to 8 business days.
Delivery timeframes are estimates only and begin from the date of dispatch, not from the date the order is placed.
3. Total Estimated Delivery Time
The total estimated timeframe for receiving your order is generally:
- Processing: 1 to 2 business days
- Delivery: 3 to 8 business days
Accordingly, most orders are expected to arrive within approximately 4 to 10 business days from the date the order is placed.
4. Delivery Information
We will make reasonable efforts to deliver your order within the estimated timeframe stated above.
If no specific delivery date has been agreed with you, your order will be delivered without undue delay and, in any event, within 30 days of the date on which the contract is formed, unless exceptional circumstances apply.
Delivery availability may vary depending on the delivery address provided at checkout.
5. Shipping Charges
Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.
6. Order Confirmation and Dispatch Confirmation
After placing an order, you will receive an order confirmation email acknowledging receipt of your order.
Once your order has been dispatched, you may receive a dispatch confirmation email and, where available, tracking details.
7. Tracking
Where tracking is available, the tracking information will be sent to the email address provided when the order was placed.
Please allow a short period for tracking updates to appear after dispatch.
8. Delivery Delays
While we aim to deliver all orders within the estimated timeframes provided, delivery dates are estimates only and are not guaranteed.
We shall not be responsible for delays caused by events outside our reasonable control, including but not limited to courier disruptions, severe weather, transport issues, customs processing, industrial action, public holidays, or other unforeseen logistical events.
Nothing in this Shipping Policy affects your statutory rights under applicable law.
9. Incorrect or Incomplete Delivery Information
It is your responsibility to ensure that the delivery address and contact details provided at checkout are accurate and complete.
If incorrect or incomplete delivery information is provided and this results in a delay, failed delivery, return to sender, or additional courier charges, we may be unable to refund any delivery charges already incurred.
If you notice an error in your delivery details, please contact us as soon as possible at contact@sleekgo-uk.com. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
10. Failed Delivery and Uncollected Parcels
If delivery is unsuccessful because no one is available to receive the parcel, because the parcel is not collected from a designated collection point, or because the address provided was incorrect or incomplete, the parcel may be returned to the carrier or to us.
If this happens, please contact us at contact@sleekgo-uk.com so that we can review the available options with you.
Additional shipping charges may apply if re-delivery is requested in circumstances for which you are responsible.
11. Lost, Missing or Damaged Parcels
If your order arrives damaged, or if you believe your parcel has been lost in transit, please contact us promptly at contact@sleekgo-uk.com and provide your order number together with any relevant information or photographs.
If tracking shows that your parcel has been delivered but you have not received it, please first check with members of your household, neighbours, or any designated safe place. If you are still unable to locate the parcel, please contact us and we will investigate the matter with the delivery provider.
Where you are purchasing as a consumer, the goods remain our responsibility until they are delivered into your physical possession, or into the physical possession of a person identified by you to take possession of them.
12. Multiple Parcels
In some circumstances, an order may be shipped in more than one parcel. If this occurs, you may receive separate dispatch notifications, and the parcels may arrive on different dates.
13. Customs, Duties and Import Charges
Any customs duties, import charges or similar fees that may apply to your order will, where applicable, be clearly indicated at checkout or otherwise communicated to you before you complete your purchase.
If no such charges are stated before your order is placed, you will not be charged any undisclosed mandatory shipping-related fees by us after checkout.
14. Contact Details
If you have any questions regarding shipping or delivery, please contact us at:
Email:
contact@sleekgo-uk.com
Website:
SleekGo-uk.com
Postal address:
Affiliate Ecom LLC
5830 E 2nd St, Ste E 7000
Casper, WY 82609
United States of America